Telephone etiquette refers to the polite and efficient way of communicating over the phone. It starts with answering promptly and greeting the caller warmly. Speaking clearly and listening attentively are crucial, ensuring the conversation flows smoothly. It’s important to be polite, avoid interrupting, and keep background noise to a minimum.
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Telephone Etiquettes PPT Free Download
If you need to place someone on hold, ask for their permission first and check back regularly. Ending the call on a positive note, with a thank you or a polite goodbye, leaves a good impression. Practicing good telephone etiquette shows respect for the caller’s time and helps foster clear, respectful communication.
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Table of Content for Telephone Etiquettes PPT
- Introduction
- Organized Work Area
- Answering the Phone
- Taking Messages
- Placed on Hold
- Placing Calls
- Closing Calls
- Conclusion
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